COMMON QUESTIONS

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FAQ

• What’s the difference between MV Heaven Saphir and 300 other liveaboards in the Red Sea?

  There are some features that clearly distinguish us from others. They are:

  • Premium class vessel (see full description on the Online Tour page).
  • Full service meals with delicious food
  • European management and exceptional crew
  • Diving and gear safety
  • Dive guides and crew professionalism
  • Favorable price/quality ratio
  • Special discount program for returning customers

• If I book your trip, how would I know it is confirmed?

  To book the trip, you need to choose your dates and your cabin, and make the payment. Only after that your booking is confirmed.  All payments are done through Credit Cards or PayPal.  You will receive a confirmation email from PayPal or the CC issuer and a confirmation email from us. Please keep it handy for your arrival on board M/Y Heaven Saphir.

• What is your refund policy?

  The detailed answer is located on our page Terms and Conditions under Refund Policy. General rules are the following:

  • We will refund you 100% minus all bank charges if you pull back at 90 days or more prior to the trip;
  • We will refund you 50% if you pull back within 60-89 days prior to the trip;
  • We will not refund you in less than 60 days prior to the trip.

• I don’t want any neighbors in my cabin throughout the trip. Can you help me with that?

  Yes. When the boat is not fully booked, we will do our best to accommodate you with the most possible convenience for you. Or, to be on the safe side, you can book the whole cabin at the time of booking for an additional 80% of the original price. You will find more details on our page Terms and Conditions under Pricing

• Do you provide transfers from the airport to the boat?

  Yes, we do. All our itineraries include:

  • Free transfers from Marsa Alam International airport (RMF) to Port Ghalib on arrival day and from Port Ghalib to RMF on departure day;
  • Free group transfers from Hurghada International airport (HRG) to Port Ghalib on arrival day and from Port Ghalib to HRG on departure day. Individual transfers HRG – Port Ghalib are $60 per person;
  • For Northern itineraries (departure from one of Hurghada marinas) we provide free transfers from and to HRG only.

  Please, note that Port Ghalib is 230 km south of Hurghada and it takes 3 hours of transfer from HRG to Port Ghalib. So book your flight respectfully.

  If you decide to arrive at HRG for our Southern itinerary, we strongly advise you to book your flight with arrival time to HRG no later than 3 pm. Later arrivals may be subject to additional transfer fees.

  Our bus will leave Hurghada to Port Ghalib around 5 pm on arrival day, and Port Ghalib to Hurghada at 10 am on departure day. Please, book your return flight from HRG on or after 4 pm.

  MRF is a 10-minute drive to Port Ghalib; we will set up your transfer at any time. If you arrive at HRG early in the morning, we will place you on a nice beach with a bar, where you can relax after the long flight, waiting for the rest of the group to arrive.

• What’s included in the price? And what is not included?

  All our prices include:

  • Airport group transfers (individual transfers HRG – Port Ghalib are €50);
  • 8 days/7 nights onboard M/Y Heaven Saphir;
  • 4 meals/day full service;
  • Unlimited water, tea, soda;
  • Espresso or cappuccino, wine for dinner
  • Up to 4 dives/day (you must be a certified scuba diver). Your dives start next day after arrival. Due to safety regulations, you will have up to 2 dives only on the last full day of your trip. There are no dives on your departure day;
  • Weights and belts.

  All our prices exclude:

  • International or domestic flights;
  • Egypt entry visa ($25) payable at the airport;
  • Dive and travel insurances;
  • Park fees $70
  • Fuel surcharge $60
  • Unlimited nitrox 29-32 (you must be a certified nitrox diver), $100 per week;
  • Soda, beer, wine (purchased on board);
  • Rented scuba gear;
  • Tips for the crew.

• I have a group of 6 people. Can we get a special price for a trip?

  Yes, in this case we will charge you at 5+1 basis, which means 6 people will go for the price of 5. The same rule will apply for both original prices and prices from the Hot Deals page. You will need to contact our manager directly for a special discount invoice.

  This discount is applicable with direct booking only

• What type of cousine you provide on board?

  All our meals are European cuisine with a slight touch of the Middle East. We have an exceptional chef in our crew that cooks anything from fish or BBQ meats to fresh bread and delicious desserts. The meals are served with full service. We offer fresh juices and high brand espresso or cappuccino every morning. Our dinners are a real feast and are different from night to night. Beers and wines are offered at a moderate price.

• Do you have Nitrox on board?

  Yes, we have a Nitrox membrane compressor. We offer unlimited Nitrox 29-32 throughout the trip for $100. You have to be certified Nitrox diver to use this feature.

• What tanks and connectors do you have onboard?

  We have 12L aluminum tanks with both DIN and YOKE. If you need a 15L tank, let us know a few days upfront and it will be there upon your arrival on board. It is $40 per person per week.

• Do you provide rental gear?

  Yes, we do. You can reserve the rentals through the online check-in to the trip. Please do not forget to include sizes, and we will prepare the gear for you.

• Will your dive guides speak my language?

  Our dive guides speak English, Russian,  and German. But, in case the majority of the guests speak any other language, we will provide you with a dive guide that will speak your native language.

• Can you book a flight for me?

  No, we don’t book international flights. Marsa Alam International Airport (RMF) and Hurghada International Airport (HRG) have a wide range of international destinations of both regular and charter flights. You can find a list of flight carriers serving HRG and RMF here.

• Do you provide travel or dive insurance?

  No, we don’t. But we encourage you to buy one if you don’t have it yet. There are plenty of insurance companies on the market now. The most popular amongst divers is DAN. http://www.diversalertnetwork.org/